Corporate Compliance

Basic Approach

Corporate compliance constitutes one of the foundations upon which we pursue sustainable management. To further enhance our law-abiding corporate compliance activities, since the establishment of the Daicel Chemical Industries Code of Conduct on March 25, 1998, we have made revisions to our policies and rules concerning corporate compliance according to changes in internal policies and in society.

Consequently, we put two new policies into effect on April 1, 2023. The first was the Daicel Group Code of Conduct, a guide for all Daicel Group officers and employees to follow in order to remain constantly aware of the prime importance of becoming a self-sufficient member of society and to govern one’s own behavior. The second was the Ethical Standards of Daicel Group, which address all officers and employees of the Daicel Group, as well as all business areas and company activities in our supply chain, and which encapsulates the norms we must observe as a company.

Starting with our Sustainable Management Policy formulated in 2020, we have created the Daicel Group Doctrine to make it easier to understand the relationship between the policies established by the Daicel Group. We have determined the priority foundations of corporate activity of "Safety, Quality and Compliance", and we are thoroughly communicating this internally and externally to ensure widespread awareness.

The Daicel Group believes that instilling good corporate compliance into every employee is an important managerial objective. Therefore, we maintain a uniform set of values throughout the Group based on the Daicel Group Code of Conduct and Ethical Standards of Daicel Group. Also, as part of our corporate compliance activities, every one of our departments and groups (“organizations”) makes Corporate Compliance Action Plans every year.

Corporate Compliance Management System

To promote corporate compliance activities, the Daicel Group established the Corporate Compliance Management Regulations and the Corporate Compliance Management System based on a check-act-plan-do (CAPD) cycle* to drive continuous improvement and development of activities.

The Daicel Group believes that corporate compliance should not be limited to the activities of certain individuals or organizations but should be practiced by all Group employees.

  • ​
    Instead of a Plan, Do, Check, and Act (PDCA) cycle, the most widely known approach to continuous improvement, Daicel has adopted a CAPD improvement cycle to avoid the risk of overlooking crucial facts and realities that often lie hidden in the initial planning stage.

Corporate Compliance Management System Based on the CAPD Cycle

行動指針・倫理規範の実施 [Check]実施結果の振り返りと評価:各部門・企業で活動を振り返り、評価します。[Act]次年度に向けた見直し:振り返りと評価の結果、ミエタ※課題などについて、各部門・企業で是正・改善を図ります。場合によっては、グループ全体へ展開します。※課題・問題を可視化して共有することを当社では「ミエル」と呼んでいます。[Plan]計画の策定:各部門・企業は当該年度の振り返りと評価結果および次年度のグループ重点目標を基にして、自部門・自社の次年度活動計画を立案します。[Do]計画の実行:各部門・企業が活動計画を実施します。

Corporate Compliance Program Promotion System

Daicel has established a Corporate Compliance Program Office under the responsibility of Senior Managing Executive Officers to promote its corporate compliance activities across the entire Group.

The Corporate Compliance Program Office  complys and  submits a report on the status of corporate compliance and outstanding issues to the Corporate Compliance Program Division at the end of the fiscal year. The division compiles these reports and presents the status of compliance and issues of the Group as a whole at the Top Management Review on corporate compliance, which is attended by the top management, Standing Audit & Supervisory Board Members, and the Workers’ Union representative, to discuss related issues and objectives for the next fiscal year.

The result of the discussion is reported to the Board of Directors, and the Corporate Compliance Program Office rolls out the priority objectives to each organization. Each Organization formulates and implements activity plans in accordance with the priority objectives, reviews its activities and identifies issues every year, and reports them to the Corporate Compliance Program Office.

The head of each organization appoints a corporate compliance activity facilitator to spearhead corporate compliance activities.

The Corporate Compliance Office, with the aim of promoting corporate compliance activities, engages in direct and timely dialogue with the heads of department and corporate compliance activity facilitators of each organization, providing various information on compliance and exchanging opinions.

Relevant divisions provide support for each organization’s compliance activities by participating as necessary, based on the information gathered through discussions about their activities. In addition,  the Corporate Compliance Program Office also checks the status of compliance violations through timely dialogue with all divisions and Group companies.

In the event that the Corporate Compliance Program Division identifies any issues that may significantly impact corporate management, it will confirm the facts and promptly report to the corporate compliance officer and the Standing Audit & Supervisory Board members to discuss how to respond.

In addition, the Corporate Compliance Program Division reports every month to senior management and regularly (about four times a year) to the Board of Directors on a summary of the reports received and consultations undertaken through the Compliance Help Line, which was set up to identify and adjust for management risks at an early stage, and through the whistleblower system established at each Group company, as well as the status of responses and results.

Compliance Help Line System (Whistleblower System)

Corporate Compliance Program Promotion System

企業倫理活動推進体制図:図の最上部には「取締役会・監査役会」が配置され、その下に「企業倫理トップマネジメントレビュー」として、「取締役会・監査役会」と「担当役員」で「企業倫理状況の報告」および「ヘルプライン通報内容/対応状況報告」が示されている。その下の領域には「経営会議メンバー」が配置されている。左側には「社長」と「担当役員」が枠で囲われて配置され、右側には「常勤監査役」と「労働組合の代表」が配置されている。経営会議メンバーの下には「企業倫理室」が配置されており、「部門長 企業倫理活動推進員」から「企業倫理室」へ上方向に「活動計画の提出」「活動結果の報告」が示され、「企業倫理室」から「グループ企業社長 企業倫理活動推進員」へ下方向には「活動の把握・支援」が示されている。図の最下部には二つの枠があり、左に「部門長 企業倫理活動推進員」、右に「グループ企業社長 企業倫理活動推進員」が配置されている。全体として、企業倫理室を中心に、経営層への報告と、各部門およびグループ企業への支援が行われる体制が示されている。

Legal Compliance System

Daicel has established the Legal Compliance System, through which supervisory divisions in charge of ensuring compliance with different laws manage information on the latest legal developments. The Legal Compliance Division is made up of different departments, centering around the corporate departments such as the Legal Group. They provide relevant departments with legal information on any amendment of laws and guidelines as well as educational materials to ensure thorough legal compliance. This information is also provided to domestic Group companies. When new laws and regulations are established, the Legal Group temporarily takes on the role of a legal compliance division to confirm their details and other important matters before designating the appropriate legal compliance division.

Initiatives Pursued by Daicel’s Committees

To address specific compliance issues, such as export management and the protection of personal information, Daicel has established individual committees in accordance with each set of relevant rules and regulations. These committees maintain and promote compliance.

Committees (Excerpt)

Can be scrolled horizontally
Committees Regulations Frequency of Meetings Members Purpose
Risk Management Committee Risk Management Regulations Once per year
Chairman:
Senior Managing Executive Officer
Members:
Representatives of relevant divisions
To discuss and approve issues and countermeasures related to promoting risk management of the entire Group
Information Disclosure Committee Regulations on Information Disclosure As needed
Chairman:
President and CEO
Vice Chairman:
Senior Managing Executive Officer
Members:
Management and heads of other related divisions
To discuss and determine the concrete details, schedule, and methods of information disclosure and to discuss information that may be required for future disclosure from the perspective of crisis management
Export Controls Committee Regulations on Export Controls Once per year
Chairman:
Senior Managing Executive Officer
Members:
General Manager of Production Management Headquarters
Head of Corporate Planning & Strategy Office & Head of Strategy Accelerator Unit, Corporate Planning & Strategy Office
Head of Responsible Care Center, Safety and Quality Assurance Headquarters
Head of Corporate Compliance Program Office
Head of Legal Division, Corporate Support Headquarters
To establish and thoroughly integrate an internal management system across the Company to ensure there are no illegal export activities or provision of goods and technologies under security trade-related laws and regulations for maintaining international peace and security
Personal Information Protection Committee Regulations on Personal Information Protection As needed
Chairman:
Senior Managing Executive Officer
Members:
Executive Deputy General Manager, Corporate Support Headquarters, HR & GA  Division Manager, Corporate Support Headquarters
Head of Corporate Compliance Program Office
Head of Digital Strategy Center
Head of Corporate Communication Division, Corporate Support Headquarters & Head of Employee Wellness & Sports Promotion Center Team, Corporate Communication Division, Corporate Support Headquarters
Head of Legal Division, Corporate Support Headquarters
To ensure the proper handling of personal information based on the relevant laws and regulations such as the Act on the Protection of Personal Information

Fair Business Practices

In the Ethical Standards of Daicel Group, it states “We practice fair business and competition. We understand the laws, regulations and rules of each country. We do not participate in unfair or anti-competitive business practices, including collusion, cartels, and bid rigging.” In April 2024, we created the"Daicel Group Basic Policies on Anti-Corruption and Compliance with Competition Law." [PDF: 149KB]Open PDF fileAll Daicel Group employees are required to act in line with the word and spirit of this policy and live up to the code in their day-to-day operations. In FY2026/3, there were no reports of anti-competitive behavior, violations of laws or regulations governing corruption, bribery and conflicts of interest, other illegal activities, fines, or monetary penalties.

ESG Data Refer to page 8 "Corporate Compliance."

Compliance with Antitrust Laws

In its business activities, the Daicel Group has established the Daicel Group Basic Policies on Anti-Corruption and Compliance with Competition Law. To maintain free and fair competition, the Group also abides by the Antimonopoly Act (the Act on Prohibition of Private Monopolization and Maintenance of Fair Trade), the Proper Transactions Act (the Act on Ensuring Proper Transactions Involving Specified Entrusted Business Operators) as well as laws, regulations, and guidelines on anticompetitive behavior stipulated by each country.

With the aim of maintaining fair and free competition, Daicel has formulated our own manuals such as the "Compliance Manual for the Antimonopoly Act," the "Guidelines for Information Exchange Among Competitors -Prohibited (“Don’t”) and Recommended (“Do”) Practices to Prevent Violations of Competition Laws-," the "DOs & DON'Ts Practical Guide on U.S. Antimonopoly Law," and the "Practical Guide on EU Antimonopoly Law." We concurrently work to raise employee awareness through rank-based group training and e-learning. For employees who are to be transferred outside of Japan, we educate them on local laws and regulations as well as other important issues.

In addition, starting in FY2025/3, we have been regularly holding study sessions for the Daicel Group, led by a consultant with experience as Secretary-General of the Japan Fair Trade Commission. Through these sessions, we continue to promote awareness of legal compliance within the Group. Also, we provide education that caters to the needs of each company by organizing e-learning for the prevention of anticompetitive behavior for officers and employees at domestic Group companies, as mentioned above, while also providing English language educational materials for overseas Group companies to accelerate initiatives across the entire Daicel Group.

Internal Education and Training

Prevention of Bribery and Corruption

The Daicel Group has signed the United Nations Global Compact and is determined to prevent all forms of corruption, including bribery. Regardless of where we operate, domestically or overseas, we strictly forbid engagement in any actions that may be perceived as bribery, and we maintain highly transparent relationships with politicians, governments (public servants), business partners, and all other stakeholders.

As stipulated in the Ethical Standards of Daicel Group and the Daicel Group Basic Policies on Anti-Corruption and Compliance with Competition Law, established in April 2024, we prohibit the giving and accepting of gifts and entertainment to or from business partners, except when it is deemed to be within the scope of sound business practices and social norms, and it must be approved by the relevant division head. In addition, in order to ensure the effectiveness of the policy, we established the “Regulations for the Management of Entertainment and Gifts” in April 2025. We have also emphasized the importance of each division taking responsibility for establishing appropriate management systems for entertainment and gifts, tailored to their specific circumstances.

Daicel educates its employees on preventing corruption through rank-based group training and e-learning. For employees who are to be transferred outside of Japan, we provide training on the Prevention of Bribery of Foreign Public Officials under the Unfair Competition Prevention Act and precautions regarding local laws and regulations, including the extraterritorial reach of the US Foreign Corrupt Practices Act.

Furthermore, the whistleblower system also covers corruption and violations of the competition laws, and suspicious cases are investigated and properly addressed under the system, including reports from outside the Company.

In addition, no serious risks concerning corruption or bribery were found at any organization in FY2026/3 to the extent that it can be grasped through internal audits by internal audit departments, audits by auditing firms, and whistleblowing.

Joining the United Nations Global Compact

Information Management

In the Ethical Standards of Daicel Group, we made the following statement, “We commit to the safeguarding of our company’s and third parties’ confidential information, including personal data, by maintaining an effective information security system. Accordingly, we practice proper and appropriate information management.”

Protection of Intellectual Property

Our Group respects the intellectual property rights held by third parties based on the Ethical Standards of Daicel Group and “1-(viii) Protection of Intellectual Property." We recognize that the intellectual property rights (patents, utility models, trademarks, design rights, etc.) that belong to companies are important assets and work to maintain and preserve such assets.

Initiatives Related to Intellectual Property

Tax Policy

Regardless of where we conduct business, the Daicel Group strives not only to comply with applicable laws and regulations, social norms, and internal regulations but also to act with social decency to earn the trust of society. When dealing with tax matters, we will thoroughly investigate tax risks associated with international business transactions, including transfer pricing, to ensure that our tax payments are made in a legally compliant and appropriate manner.

Tax Policy

Daicel Group’s Corporate Compliance Activities in FY2026/3

Daicel conducted corporate compliance activities across the entire Group, as well as promoting each organization's own initiatives proactively in accordance with our corporate compliance management system.
In particular, one of the key elements we value is the Priority Objectives for the Daicel Group’s Corporate Compliance Activities, which are established every fiscal year.

Corporate Compliance Management System

Priority Objectives for FY2026/3

Since our Group is engaged in a wide range of businesses and operations, we have formulated the “Priority Objectives for the Daicel Group’s Corporate Compliance Activities” as universal principles that all departments can work toward together.

In addition to the “Bad News Fast & First” and “Let’s create a workplace where all members can Visualize, Voice, Listen and Respond” initiatives, which have been continued with the aim of realizing our corporate culture objectives since FY2024/3, we have established two new priority objectives. The reason is that considering the trends of compliance violations that have occurred within our Group, we believe that action is needed from the aspect of not only organizational culture but also knowledge and internal controls.

Through year-round activities, we believe that the compliance awareness and knowledge of our Group employees have been gradually improving. However, we also realize that compliance standards required by society are becoming stricter year by year. Therefore, we believe that continuous initiatives based on this priority objective are essential as a basic principle for addressing compliance issues. Accordingly, for FY2027/3, we have set the same priority objective as last year, with the aim of further embedding compliance awareness among all Group employees.

FY2026/3 Priority Objectives of the Daicel Group’s Corporate Compliance Activities

(Organizational Culture)

  • Bad News Fast & First(BNFF)
  • Let’s create a workplace where all members can “Visualize, Voice, Listen and Respond”

(Knowledge)

  • Acquire the "correct knowledge" necessary to judge right from wrong

(Internal Controls)

  • Reconfirm systems and mechanisms that one cannot violate and that do not allow one to violate

Initiatives for the Daicel Group Compliance Awareness Month

The Daicel Group considers the thorough understanding of corporate compliance by each and every employee to be a key management priority issue, and every summer we conduct a Group-wide campaign called "Compliance Awareness Month" to encourage reflection on corporate compliance.

Message from an Executive Officer

At the start of Compliance Awareness Month each year, we begin by issuing the "Top Message from the Officer in Charge of the Corporate Compliance Program Office." The two key points of the top message for FY2026/3 were as follows:

  • (1)
    Priority Objectives of Corporate Compliance for FY2026/3
  • (2)
    The purpose of anti-corruption efforts

In response, the heads of each division convey their views on compliance to their members through talks, written messages, and other channels.

E-Learining

The Daicel Group conducts  an e-learning program on compliance for all employees of our Group, including contract employees and temporary staff. In FY2026/3, 100% of our Group companies participated, with 12,713 participants (a participation rate of 99.4% among targeted 12,793 people). The sections on “respect for human rights” and “quality compliance” in the e-learning curriculum were prepared in collaboration with the relevant corporate divisions.

Contents of E-Learning Program
  • What Is Corporate Compliance?
  • The Daicel Group Code of Conduct and the Ethical Standards of Daicel Group
  • FY2026/3 Priority Objectives of the Daicel Group’s Corporate Compliance Activities
  • Case Study: Responsible Conduct
  • Compliance Help Line
  • Respect for Human Rights
  • Quality Compliance
  • Daicel Group Basic Policies on Anti-Corruption and Compliance with Competition Law

Small Group Discussions in Each Department

We created case studies based on actual compliance incidents that occurred within the Daicel Group and held small group discussions in each organization. During these sessions, participants examined each case in relation to the “Daicel Group Code of Conduct” and the “Ethical Standards of Daicel Group,” discussing the causes of the incidents, countermeasures, recurrence prevention measures, and whether they had similar experiences. Through these discussions, members recognized and shared a variety of perspectives and ideas, and also deepened their understanding of the importance of “Voicing” and “Listening and Responding.”

Examples of Case Studies
  • Improper Acquisition of Certification
  • Harrassment
  • Inappropriate Use of Entertainment Expenses

The case studies were also translated into the languages used at our overseas Group companies, and discussions were held on the same content.

Training for Directors, Audit & Supervisory Board Members and Executive Officers

Throughout Compliance Awareness Month, we hold an annual "Corporate Compliance Training for Executive Officers" to provide our executives with an opportunity to reconsider corporate compliance. In previous years, we have invited leading experts in various compliance fields as lecturers. However, in FY2026/3, for the first time, the Corporate Compliance Program Office itself served as the instructor, using actual cases from within the Group to present issues and facilitate discussions. This practical approach gave our executives a direct opportunity to learn about the realities and challenges faced within the Group.

Discussion Themes
  • Entertainment and Gifts
  • Harrassment
  • The Whistleblower Protection Act

Internal Education and Training

Daicel provides corporate compliance training tailored to each position and role for new graduate recruits, recently promoted employees, newly appointed executive officers of Group companies, employees assigned to overseas posts, and others. The Corporate Compliance Program Office also organizes seminars on compliance-related topics in response to requests from various departments.

As part of Group-wide compliance education, we distribute compliance-related study materials—such as news articles, group discussion topics, comics, and quizzes—on the Group’s intranet every month. We also independently create and regularly distribute a newsletter called “Compliance News,” which features familiar case studies from within the Group.

Training Sessions Conducted in FY2026/3

Can be scrolled horizontally
Names Target Employees Details Number of Participants
Career Training*1 New employees General course on corporate compliance
(lectures and group discussions on topics including prevention of corruption and anticompetitive measures, concept of harassment, harassment prevention and response measures, and the obligation to report recognized misconduct)
505
C1/C2/C3/C4*2
(Creator Course) (Currently: K Course)
E3/E5/E7/E9*2
(Expert Course) (Currently: G Course)
Newly appointed managers*3
Engineering Compliance Training Employees enrolled in our engineer development program General course on engineering compliance
(lectures and group discussions)
53
Training for Expatriate Employees Employees posted outside of Japan Competition law, bribery, discrimination, harassment, and prevention of misconduct 5
Training for Newly Appointed Officers in Group Companies
​
Newly appointed officers in Group companies The roles and responsibilities of Corporate Compliance of the Board of Directors and Audit & Supervisory Board Members
(lectures and group discussions)
7
  • *1
    The career training programs are for employees who were promoted to the next level on April 2025, and new employees (new graduates) who are employed in April 2025. Training for promoted employees and newly appointed leaders was conducted in February-March 2025, while training for new employees was conducted in April 2025.
  • *2
    Please see the “Overview of Training Programs in Place”   for more information on the new human resources system for non-managers.
  • *3
    ​

Compliance Help Line System (Whistleblower System)

In accordance with the Whistleblower Protection Act, the Daicel Group has set up several help lines through which employees can report and receive consultations about issues that include violations of the Ethical Standards of Daicel Group. Intended to help prevent and detect wrongdoing and misconduct at an early stage, these help lines are available for anonymous consultations and can also be used in languages other than Japanese.

Compliance Help Line

In anticipation of situations where appropriate problem resolution cannot be achieved through the usual chain of command via managers in each workplace, we have established the Compliance Help Line as a channel through which all officers and employees of the Daicel Group can report and consult with our division in charge of corporate compliance as a contact point. We have established not only an internal help line, but also an external help line managed and operated by external organizations within Daicel and Group companies in Japan.

Within our Group companies, in addition to a system where officers and employees can directly report to and consult with us, we have established an independent whistleblowing help line within each company and use both in tandem to gather opinions from a wider range of officers and employees. 

As such, our Group maintains a structure where officers and employees can readily report and seek advice.

We have established and publicly disclosed rules to protect those reporting or requesting consultation through the Compliance Help Line, including (1) protecting personal information and privacy, (2) prohibiting unfavorable treatment (prohibition of retaliation) for having made a report or sought a consultation, and (3) providing information on survey results.​​

  • ​
    * For (2), companies are required to check with those making reports or seeking consultations to confirm that those individuals were not met with retaliation for such reporting or consultations and to take all necessary measures according to the circumstances.

Contact Point from Outside the Company

We have also established an online compliance help line system that can be used by external parties, including customers, business partners, contractors, former employees, and local residents. We regularly review and improve this environment to ensure that a wider range of stakeholders can use it, and we strive to incorporate diverse opinions into our company management.

Compliance Help Line

Responding to Reports and Requests for Consultation

The Corporate Compliance Program Office verifies the facts and investigates reports received through the Compliance Help Line. When problems are identified, the Office takes appropriate actions to resolve and rectify the issues and establishes measures to prevent their recurrence. If it is more appropriate for another department to handle the case, the Office refers the matter to the relevant department, following up to ensure proper handling. In principle, reports and consultation requests submitted to Group companies are handled by each Group company itself, but these reports and consultation requests submitted to Group companies are also shared with the Corporate Compliance Program Office, which provides support to the Group companies as necessary. All received reports and requests for consultation are also directly forwarded to the Officer in charge of the Corporate Compliance Program Office and Standing Audit & Supervisory Board Members.

Furthermore, the Corporate Compliance Program Division makes regular reports (about four times a year) at Board of Directors meetings that include the number of reports and requests for consultation received through all help lines, as well as an overview of each case and the status or results of their handling.

Along with regularly informing all organizations of these reporting and consultation services, the Group raises broad awareness of these services through rank-based training and e-learning courses offered during Daicel Group Compliance Awareness Month.

To ensure that employees and officers can use the help line without hesitation, we established and have been operating a “Help line Response Team” since April 1, 2024. This team consists of representatives from various corporate departments who collaborate to investigate and respond to reported cases. In addition, several female representatives participate in this "Help line Response Team" to provide a more multifaceted perspective and to reduce the reluctance of employees to report issues specific to women.

In FY2026/3, there were no reports or requests for consultation that materially impacted the Company’s management.

Target Employees
  • All employees of Daicel and all Group companies (including overseas)
  • All stakeholders (e.g., customers, business partners, contractors, former employees, and local residents)
Reporting content:
Matters that may be in violation of the Ethical Standards of Daicel Group
(illegal acts, anticompetitive behavior, corruption, bribery, human rights violations, harassment, employment environment, environmental pollution, and other compliance violations)
Contact point:
(1) Contact points at Daicel Corporation
(2) Contact points at each Group company
(3) External contact points (consigned to specialized external institutions)
(4) Contact points on the corporate website

Process Flow of Compliance Help Line System (Whistleblower System)

報告・相談制度フロー:図の上部には、「海外グループ企業役職員」「ダイセル役職員」「国内グループ企業役職員」「取引先 一般の方」が配置されている。「取引先 一般の方」からは「ウェブサイト窓口」へ通報が行われる構造となっている。中央上部には「社外窓口」が配置され、「ダイセル役職員」および「国内グループ企業役職員」からの通報を受け付ける経路が示されている。図の中央には「ダイセル ヘルプライン対応チーム(事実確認・対応)」が配置されている。この対応チームには、「海外グループ企業役職員」「ダイセル役職員」「国内グループ企業役職員」および「社外窓口」「ウェブサイト窓口」からの通報が集約される。図の左側には「海外グループ企業 通報担当者・部門(事実確認・対応)」、右側には「国内グループ企業 通報担当者・部門(事実確認・対応)」が配置されており、ダイセル ヘルプライン対応チームと双方向で連携する構造が示されている。「国内グループ企業役職員」から「社外窓口」へ通報があった際、通報者がグループ企業には告げずダイセルに通報を望むときは、「ダイセル ヘルプライン対応チーム(事実確認・対応)」へ通報される。ダイセル ヘルプライン対応チームの下には「取締役会」が配置されている。対応チームから取締役会へは「受付・対応状況を定期的に報告」する流れが示され、取締役会から対応チームへは「モニタリング」が行われる。

Number of Reports and Consultations

(Cases)
Can be scrolled horizontally
Details FY2022/3 FY2023/3 FY2024/3 FY2025/3 FY2026/3
Disruptive behaviors 24 35 50 70 110
Harassment, etc. 19 20 30 42 42
Dissatisfaction with the Company 4 16 21 4 5
Others 3 5 1 10 4
Total 50 76 102 126 161
  • ​
    (Reported cases including those that were not confirmed as fact)
  • ​
    *The total number of cases indicates those reported to the Corporate Compliance Program Division from individuals across the Group.

Training for Using the Help Line

We conduct training for using help line to promote its use. This practical training, designed independently by our Group, is grounded in the idea that making actual use of the help line will do more than anything to eliminate resistance to it.

Although our Group was early to establish a whistleblower system and has made the structure and safety of our system known to employees, in-house survey results have revealed that many employees remain resistant to using it. We introduced the training to address this issue.

Participants in the training undergo a simulated experience identical to actual use of the help line through the following actions:

  • (1)
    Read case documents (email messages) describing a fictitious compliance incident
  • (2)
    Write a report as a person involved as a party to the incident
  • (3)
    Report directly to a simulated help line
  • (4)
    After reporting, read explanatory email messages sent from the simulated help line

​

The case documents are prepared on the basis of key compliance cases that actually occurred within our Group with the goal of making these incidents known and personally familiar to employees.

We began the training on a trial basis in FY2022/3 and introduced it full-scale in FY2024/3. During three  years from FY2024/3, 6,251 employees (99.6% of our target) underwent the training. Many employees tackled the training earnestly regardless of department or position, and we received many comments calling the training a “masterpiece" with a strong sense of reality. The number of help line reporting cases has recently increased significantly, growing about three-fold compared to FY2022/3. We believe that the expansion of our help line training into the Group supported this achievement.